HOLIDAY INFORMATION

Brochure Descriptions
The resort and accommodation descriptions given in our brochure have been checked for accuracy before going to press. However changes may occur after the date of publication. There might be features, attractions and activities mentioned in the brochure that may be withdrawn temporarily or permanently. For example; extreme weather may affect the opening of the Bob Sleigh run or the Ice rink. Public holidays may also affect the resort facilities or they might be withdrawn through the decision of other companies which operate them. Such things are unfortunately beyond our control and we reserve the right to change the particulars in our brochure. We will, however, inform you of any known changes at the time of booking, or if you have already booked, as soon as possible thereafter.
Passports and Visas
Please note that it is your responsibility to ensure that you have a valid passport, and an appropriate visa if you are a non-EEC national.
Health and Safety
We recommend that adequate insurance is taken out for the period of your holiday to cover the cost of any medical care that may be necessary in the event of accident or illness. For UK citizens we suggest you collect an E111 from your Post Office prior to travel. If you are disabled please discuss with us prior to booking whether our accommodation is suitable for your needs.
Accommodation
As specified in our brochure prices quoted are per person sharing a double or larger triple room. Any additional facilities desired must be specified on the booking form and the appropriate cost added to the holiday price.
Departure and arrival days
For weekly bookings, accommodation is booked from 2pm on the arrival Saturday to 10am the following Saturday. Whenever possible we will make an effort to work around your ideal arrival/departure times but some inconvenience must be expected if you arrive before or depart after the times specified above. Guests arriving early may deposit their luggage and have changing facilities to enable them to ski shortly after arrival but they should not expect any other facility until 1pm. Guests departing later must vacate their rooms by 10am but may leave their luggage for later collection. After this time they may only expect changing facilities before final departure. Bookings on a daily basis may also be accepted subject to arrangements specified at the time of booking.

BOOKING CONDITIONS

Your Holiday Contract
Your holiday agreement is with Ste. Grand Bois and subject to these terms and conditions. It takes effect once we have received your signed booking form and taken the required deposit or payment. We are then responsible to you for providing the holiday and you are responsible for the full payment for it by the due dates.
In the event of a group booking, the person who signs the booking form is responsible for making all payments to us for all members of the party concerned. All correspondence will be sent to this person who is then responsible for keeping all other members of the party informed.
Prices
Prices have been quoted in pounds sterling and are based upon two persons sharing a twin/double room or three persons sharing a larger triple room. It is important that you check the details on your booking form before signing since this will specify any special arrangements for your party. As the brochure has been prepared many months before the holiday period we reserve the right to increase or decrease our prices prior to booking to take into account unforeseen circumstances. You will be informed of any such changes prior to confirmation of your booking. Once a booking has been confirmed we guarantee there will be no surcharges unless the party decides to alter any booking arrangements.

Payment for your Holiday
We require a deposit of £75 per person as part of our booking confirmation procedure. The full balance of the holiday cost must be paid 8 weeks prior to departure or at the time of booking if within that period. Payment may be made by credit card over the phone or by E-mail at the numbers/addresses specified in the booking form.
Please note that your holiday may be cancelled should you fail to pay in time leaving you liable for the cancellation charges detailed below. We do not usually send reminders of monies owing.

Changes by you
Should you wish to change any detail of your booking once made we will of course make every effort to accommodate this subject to reasonable notice being given. Any name change from the original booking must be given to us in writing at least two weeks before departure. Any change may be subject to an administrative charge where such is reasonably incurred.

Cancellation of your Holiday
Any member of your party may cancel their holiday providing that notice is given in writing and signed by the same person that signed the booking form. The cancellation charges as a proportion of the overall holiday cost for that person are detailed below :

Please note that any amendment charges or deposits for pre-bookable items or services will also remain payable.

Complaints
If you have a complaint about your holiday please tell us immediately at the resort when we may act promptly to rectify the situation to your satisfaction. We regret we cannot accept any claims made after your holiday has been completed. Justifiable complaints will normally be rectified by the complementary supply of additional goods/services or a refund of the proportional cost of that element found lacking. Any unresolved disputes may be settled through the Small Claims procedures at the British Courts.

Changes by us
Please note that whilst we will always endeavour to meet our obligations fully, we cannot accept liability or responsibility for circumstances where we are prevented from honouring our contract by reason of war, threat of war, riot, civil unrest, industrial dispute, terrorist activity, natural or nuclear disaster, fire, adverse weather conditions or technical problems to transport and all other similar events beyond our control. To protect yourself against such eventualities, we recommend you take out adequate insurance. If, after the time of booking, we need to change any aspect of your holiday for reasons of our own convenience, we agree to offer you reasonable compensation or accept your cancellation with a full refund of any monies paid to us. Please note that your statutory protection under British Law is in no way cancelled by this agreement.

Cancellation by us
Under no circumstances other than non-payment or events beyond our control will we cancel your holiday within 8 weeks of your arrival date. In the event of cancellation due to events beyond our control we will offer an alternative holiday, if available, or a full and prompt refund of all monies already paid.
Please note that in the interests of the comfort and safety of all our customers and staff, we reserve the right to terminate the holiday arrangements of any customer whose behaviour, in the opinion of our management, is such that it is likely to cause upset, danger or injury to our staff, customers or others or damage to property. If a holiday is terminated in such circumstances our responsibility for the holiday will cease, we will make no refund nor accept responsibility for any costs incurred.

Our Liability to you
We accept responsibility for ensuring that the holiday you book with us meets the obligations described herein and in our brochure to a reasonable standard. If you have a justifiable complaint about any of our services forming part of the holiday confirmed, we will supply reasonable compensation up to a maximum of the holiday cost.

If you, or any member of your party, suffers damage by our failure to provide the services described in the Brochure and Terms & Conditions we accept liability except in the following circumstances :
1. If the failure or improper performance is your fault or the fault of any member of your party.
2. If the failure is the fault of someone else not connected with the provision of the services which make up the holiday we have confirmed to you.
3. Any unusual and unforeseeable circumstance beyond our control, the consequences of which could not have been avoided even if all due care had been exercised.

Ski Companions
The French Government has introduced laws to ensure the greater employment of French ski guides. Consequently the company of our staff on the slopes is expressly not included in the holiday price but is a complementary favour given at their discretion on your request. The company can bear no responsibility for your safety on the mountain whether in our company or not.

Lift Passes
Ski lifts operate in accordance with local laws and regulations. If lifts are not operating because of weather conditions Chez Jay accepts no responsibility for refunding any part of the price of a lift pass. If you are injured and can no longer use your lift pass you should first attempt to claim a refund locally from the company that issued the lift pass. Ski pass Insurance is highly recommended and may be taken out locally at a very low cost to ensure protection under these circumstances. A representative of Chez Jay will be pleased to assist with this. Please note that any pre-payment for lift passes must be made direct to a local representative of the company who will then supply the pass to you without profit. The cost of any such provision of service is included in your basic holiday price.